Clinical Services

Frequently Asked Questions (FAQs)
 
How long does it take to get an appointment with the Companion Avian and Exotic Pet Medicine and Surgery Service?
Our service receives both primary care and referral patients by appointment Monday through Thursday and recheck appointments on Friday every week. It is most often possible to make an appointment within the same week of your call. If you feel that your pet requires attention prior to the first available appointment, we also provide a 24 hour emergency service for exotic pets.

Do I have to have a referral from a private practice veterinarian in order to be able to make an appointment with the Companion Avian and Exotic Pet Medicine and Surgery Service?
No, the Companion Avian and Exotic Pet Medicine and Surgery Service provides primary care as well as care on a referral basis.

How long will an appointment take?
The duration of our appointment with your pet will vary depending upon the diagnostic tests performed and the treatment that may be necessary. An uncomplicated appointment that includes a physical exam and/or bloodwork may take approximately one hour to 90 minutes. Some other diagnostic tests (for example radiographs) may take longer depending upon the type of diagnostic test required and upon the number of other patients in the hospital that require this test.

Can I be present during the examination of my pet?
In many cases, a physical examination will be performed in the examination room. However, many of the diagnostic tests are performed in areas of the hospital that are limited to hospital staff only.

How often will I speak to someone at the hospital if my pet is hospitalized?
Every day, the clinician or the student working closely with your pet will contact you to give you an update on your pet's progress.

If my pet is hospitalized, will my pet be housed with other species of animals?
Our hospital wards are designed to accommodate the special needs of our exotic patients. For example, we have separate wards for our avian and reptile patients that provide appropriate temperature and humidity requirements. Rabbits, guinea pigs, chinchillas, rats, and other small exotic mammals also have their own ward. All exotic pets are housed separately from the domestic small animal patients (such as dogs and cats) in the hospital.